FAQs

WHEN WILL MY ORDER BE SHIPPED?

Every order is handcrafted or prepared to order, and shipped within 3 business days.

HOW LONG DOES SHIPPING TAKE?

Australia: 3–5 business days (standard) or 1–2 business days (express).
International: 5–10 business days (standard) or 3–6 business days (express). USA orders typically take 2–4 weeks due to customs processing.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide from Melbourne. Please note customs duties and import taxes are the responsibility of the buyer and vary by destination.

IS THE LEATHER GENUINE?

Yes. Every Violeta piece is made from genuine leather, handcrafted in Bali.

HOW DO I CARE FOR MY LEATHER PRODUCT?

Keep your piece away from direct sunlight, water, and excessive heat. Wipe clean with a soft, dry cloth, and condition occasionally with a leather-specific balm to keep it supple. With proper care, your piece will age beautifully. Leather is meant to develop character over time.

WILL THE COWHIDE PATTERN BE THE SAME IN THE PHOTOS?

No two hides are alike. Because cowhide is a natural material, the pattern, tone, and markings on your piece will vary slightly from the images shown. This is what makes each one one of a kind.

WILL MY LAPTOP CASE FEEL TIGHT AT FIRST?

Yes. Our laptop cases are designed for a snug, secure fit, so your case may feel firm when you first receive it. As leather is a natural material, it will soften and give slightly with use, gradually moulding to the shape of your laptop for a more personalised fit over time.

We recommend allowing the leather to naturally soften with use rather than stretching it manually.

CAN I RETURN MY ORDER?

We accept returns only in the case of damage or fault. Please see our full Returns Policy for details. Outside of this, all sales are final due to the handcrafted, small-batch nature of our pieces.

WHAT IF MY ITEM ARRIVES DAMAGED?

Contact us within 7 days of receiving your order at info@violetagoods.com.au with your order number and photos of the item, and we'll make it right.

CAN I CHANGE OR CANCEL MY ORDER?

Because pieces are prepared quickly for shipping, we're unable to guarantee changes or cancellations once an order is placed. If you need to reach us urgently, email info@violetagoods.com.au and we'll do our best to accommodate.

HOW DO I TRACK MY PARCEL?

You'll receive a tracking link by email as soon as your order ships. Mirror Cards are sent as a letter and currently don't include tracking, if yours hasn't arrived within 5–10 business days, message us and we'll sort it out from there.

WHEN WILL SOLD OUT PRODUCTS BE BACK?

We work in small, considered batches rather than continuous stock, so restocks are limited and timed with intention. Join the waitlist to be notified first.

HOW DO I JOIN THE WAITLIST?

Enter your email via the waitlist pop-up on our site, or sign up on the product page of any sold-out item, you'll be the first to know when it's back.